What is wrong with these people. This is not customer service. This is treating the public as thick idiots that cannot copy and paste an email address into an email without making a mess of it. In defense the companies will say that it enables them to provide a quick turn-around to queries, enquires and complaints.
Bollocks!!
It seems to me that this is a crafty way of preventing customers contacting them easily. Every computer connected to the internet worth its salt has a email client and address book. Why? For the convenience of firing off emails when you need to.
These web portal are shite. Tiny spaces to type your text with the ability to see a few rows at best.
A classic example of this genera of customer hurdles is on the British Gas web site at the following address:
British Gas: Contact us
See its not too difficult, even when you are as thick as me. With British Gas' customer billing complaints being a regular feature on Watchdog, perhaps they have a case for a portal to make our lives difficult.
No comments:
Post a Comment